Online & Mobile Banking

Online Banking

• Check images available in online banking older than 24 months will no longer be accessible after Thursday, October 21. If you have not archived these images and wish to do so, you will need to print or download them by Thursday, October 21, 2021. Images from the last 24 months will be viewable through hyperlinks.
• Going forward, you will have access to deposit records via hyperlink as well. You will be able to see the Deposit Slip from your transaction, including the individual items that make up the deposit.
• Alerts, bill payments, internal transfers, and transaction history will carry over to the new online banking experience.
• External transfers will need to be set up again as our new system will want to validate the external account.

Login Instructions

• Customers taking advantage of Online & Mobile Banking will be able to log in to our new online banking experience for the first time on Monday, October 25 at 8 a.m. or thereafter.
• Your username will stay the same as it is now. Usernames are not case-sensitive.
• Consumer Customer passwords will be reset to be your username + the last 4 digits of your SSN.
• Business Customer passwords will be reset to your username + the last 4 digits of the business EIN.
• You will be prompted to change your password after you sign in for the first time.
  • Your new password will require 8-20 characters with at least one upper case letter, one lower case letter, one number, and one special character. (If your old password meets these conventions, you may use it again.)
• Once your password is set, you will be prompted to setup three security questions and answers.
  • You will be prompted to answer one of these questions as part of the initial login process.
• Completion of these steps signals a successful login, however you will be prompted by a “Let’s Get Started” action bar to authenticate your device (mobile or desktop) as a trusted device.
  • You will enter your phone number and create a nickname for the device you wish to associate with the phone number. The nickname will display in a dropdown list if you choose to register multiple phone numbers for verification.
  • You will also select the type of device associated with the phone number you will use for validation (Android, Apple, Windows, Blackberry), then choose “text me” or “call me”.
  • Enter your validation code received via your choice of text or call and your device setup will be complete. You may choose to register another device or complete setup.
  • Upon your next login, you will have the opportunity to “remember this device” so you will not have to repeatedly authenticate your device.
    • NOTE: This is not the same as “remember username”.

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