All loan terms will remain the same.
All payments, including automatic payments, will continue as usual. Recurring online transfers will not process over the upgrade weekend, but will resume on Monday, October 25. Any delay in loan payments on our part will not affect your effective date.
After the upgrade weekend, you will notice your “account number” has changed in verbiage and is now called a “customer number.” The account name, or any nickname you may have associated with your loan account(s), will transfer as you see it today.
Some customers may notice the number associated with your loan itself has changed. This new number can be found on your next billing statement or notice.
Balance inquiries will be unavailable over the upgrade weekend.
Customers with loan coupon books will continue to be able to use them.
Please feel free to contact your lender with any questions you may have.
If you are using a draft from another bank to pay your loan, you will need to update the loan number at your external financial institution.